FAQ

This is completely up to you. Research shows that the connection between the client and therapist accounts for quite a bit positive change. If you’ve never been to counselling, or you have been before but perhaps it wasn’t a great fit, this is a really safe way to decide how you feel, as we connect.

The first session might feel a bit overwhelming. My goal is to help you feel safe, calm and heard. I do this by moving slowly and starting to get to know you and your story.

I welcome clients from all backgrounds. It’s possible that what has happened to you, what’s framed some of how you experience your relationships with others and yourself, can feel overwhelming. Traumas are events (big and small) that leave you feeling alone. Traumas can be big (such as an earthquake) or smaller such as a childhood divorce or bullying. Both types of traumas are important to process, to allow you to fully heal.

• Yes, absolutely. Confidentiality is part of how you can feel safe to share as much as you are comfortable, about your experiences.
• It is important to know that your safety is of high importance. So, the limits of confidentiality include a very real concern about harm to yourself or another person; a vulnerability individual (child, youth or senior) is at risk of harm; if a court subpoenas clinical notes.

48hrs notice is required for all cancellations, as well as appointment rescheduling. You are welcome to reschedule your appointment through your Jane profile or by emailing me.

• Unfortunately, Registered Clinical Counsellors (RCCs) cannot currently direct bill extended health providers. When you pay (either by credit card online or e-transfer), you are immediately sent a receipt which you can submit to your provider.
• I do currently direct bill a select few third-party providers.

Booking and Fees

• Yes, I do offer both at select time blocks. Please see refer to the Jane booking page.
• When you book an online appointment, you can prepare for your appointment by ensuring you’re in a quiet and private space without distraction. You might want a glass of water or mug of tea. The Chrome browser best supports the Jane App, so you will want to download this browser if you haven’t yet. Please also check your mic and camera!

This is a very personal question based on several factors. These include what you’re coming to counselling for, as well as your resources like time and the cost of counselling. Typically, I suggest every two weeks to start. This is a great question for your consult or first session.

You are a therapist looking for a rental opportunity in the Langley (Walnut Grove) area. This warm, cozy and beautifully decorated office is available for part-time rent, up to 7 days/week. Conveniently located @ 8661 201 Street, just off Hwy 1. Office is wheelchair accessible, includes free parking & reception. Space comfortably seats 2-3 people.

Contact Ashleigh: ashleigh@wholeheartedlife.ca